WHEN WILL I RECEIVE MY ORDER?
We are currently shipping all in stock items within 2-3 business days + transit time. This means your new goodies will depart our location within that timeframe and additional time for delivery will be needed. All orders are shipped via USPS Priority Mail. If USPS does not deliver to your address, please contact us prior to submitting your order. We currently offer ground shipping to the contiguous U.S., international shipping is not being offered at this time.
We are offering our customers free USPS priority mail ground shipping on orders with a sub-total of $49+! Please note that if you apply a discount code to your order, this will reduce your sub-total amount. Once your order has been placed, you will receive an email containing your USPS tracking information.
***NOTE COVID IS STILL CAUSING DELAYS - Due to the COVID-19 pandemic, USPS has been experiencing longer than usual transit times due to reduced staffing and high parcel volumes especially around holidays. Transit times are not under the control of Mountain Cat Candle Co.
WHAT IF I DIDN'T RECEIVE MY PACKAGE?
Buyer's will assume the risk of lost or stolen packages as they will not be replaced at the expense of Mountain Cat Candle Co. If you suspect your package has been lost or stolen, please contact USPS immediately to file a claim and resolve any issues. Once the package is in the possession of the USPS, it is out of the control of Mountain Cat Candle Co.
WILL MY CANDLE PACKAGE BE OKAY OUTSIDE?
Our candles and wax melts are made with 100% soy so yes, they will melt if exposed to warmer temperatures long enough to melt the wax (this timeframe depends on the outdoor temperature and also if the package is in direct sunlight). If ordering candles during warmer weather seasons, please track your package carefully and be sure you or someone you know can get the package into a climate controlled area as soon as possible.
WHAT IF MY CANDLE BREAKS OR IS DAMAGED IN TRANSIT?
We strive to package each candle and wax melt as carefully as we can. If you receive a broken or damaged item, please contact us as soon as possible by emailing email@example.com. Be sure to include your order number and a photo of the broken item in your email. We will get back to you within 1 business day.
Although we cannot control how your package is handled once it leaves our facility, we can control our level of customer service so if you have questions or concerns prior to submitting your order please do not hesitate to reach out by email firstname.lastname@example.org or by using our online chat feature and we will be happy to help!